Privacy Policy

Effective Date: September 21, 2026

Letters From Monday ("Letters From Monday," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the choices available to you when you visit lettersfrommonday.com, purchase a subscription, or otherwise interact with us.

Information We Collect

Information You Provide

When you purchase or manage a Letters From Monday subscription, contact us, or otherwise interact with our website, you may provide information such as:

• Your name

• Email address

• Mailing and shipping address

• Billing information

• Subscription and order information

• Communications you send to us

• The name or preferred name of each child or other recipient receiving Letters From Monday mail

• Other information you voluntarily provide to us

For subscriptions with multiple pen pals, we may collect a name or preferred name and delivery information for each recipient as necessary to prepare and deliver their mail.

Information About Child Recipients

Letters From Monday is a service purchased and managed by adults. Our website and checkout are intended for adults, not for children to make purchases or submit personal information directly.

An adult purchasing a subscription may provide limited information about a child recipient, such as the child's name or preferred name and the mailing address where the subscription should be delivered. We use this information to personalize, prepare, and deliver Letters From Monday mail.

We do not ask purchasers to provide a child's date of birth, school, phone number, email address, or other information that is not reasonably necessary to provide the subscription.

If you believe a child has submitted personal information directly to us without appropriate authorization, please contact us at support@lettersfrommonday.com so we can review the request and take appropriate action.

Payment Information

Payments are processed by third-party payment processors, including Stripe. We do not directly receive or store your complete credit or debit card number.

Our payment processor may collect and process payment information in accordance with its own privacy policy and security practices.

We may receive limited information about a transaction, such as payment status, payment method type, the last four digits of a payment card, billing information, and transaction identifiers, as necessary to administer subscriptions, payments, refunds, and customer support.

Information Collected Automatically

When you visit our website, certain information may be collected automatically by us or by service providers that help operate the website. Depending on the technologies in use, this may include:

• IP address

• Browser and device information

• General location derived from an IP address

• Pages viewed and interactions with the website

• Referring website or source

• Cookies and similar technologies

We may use this information to operate and improve the website, understand website usage, maintain security, prevent fraud, and troubleshoot technical issues.

How We Use Information

We may use personal information to:

• Create and manage subscriptions

• Process purchases and payments

• Prepare and personalize Letters From Monday mail

• Deliver letters, activities, and other subscription materials

• Communicate about subscriptions, payments, deliveries, cancellations, or customer service matters

• Respond to questions and requests

• Send communications you have requested or agreed to receive

• Maintain and improve our website and services

• Detect or prevent fraud, abuse, or security incidents

• Maintain appropriate business and transaction records

• Comply with legal obligations

• Protect our rights and the rights and safety of others

We do not use information about child recipients for purposes unrelated to providing and administering the Letters From Monday service unless otherwise disclosed and legally permitted.

How We Share Information

We may share information with service providers when reasonably necessary to operate Letters From Monday. These may include providers that assist with:

• Website hosting and operation

• Payment processing

• Email and customer communications

• Mailing, shipping, and delivery

• Business administration

• Security, fraud prevention, and technical services

These providers may process information according to their own terms and privacy practices and, where applicable, our arrangements with them.

We may also disclose information when reasonably necessary to comply with applicable law, legal process, or governmental requests; investigate fraud or security concerns; enforce our agreements; or protect the rights, property, or safety of Letters From Monday, our customers, recipients, or others.

If Letters From Monday is involved in a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.

We do not sell personal information for money.

Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to operate website features, remember preferences, understand website performance and usage, maintain security, and provide other functionality.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect how some website features function.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and transaction records, resolve disputes, enforce agreements, and comply with legal, accounting, tax, and other obligations.

Information that is no longer reasonably necessary may be deleted, anonymized, or retained where permitted or required by law.

Your Choices and Requests

Depending on where you live, you may have rights regarding your personal information under applicable law.

You may contact us to request that we:

• Provide information about personal information we maintain about you

• Correct inaccurate information

• Delete certain personal information

• Address questions or concerns regarding our privacy practices

Certain information may need to be retained when required by law or for legitimate business purposes, such as transaction, tax, fraud-prevention, or dispute records.

To submit a privacy request, contact support@lettersfrommonday.com.

We may need to verify your identity before completing certain requests.

Email Communications

If you subscribe to optional marketing emails, you may unsubscribe using the link provided in those communications.

We may still send transactional or service-related messages necessary to administer an active subscription, purchase, account, payment, or customer-service request.

Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies, and Letters From Monday is not responsible for the privacy practices of websites or services we do not control.

Security

We take reasonable administrative and technical measures appropriate to our operations to help protect personal information.

We also rely on third-party service providers to maintain security for information processed through their systems. No method of electronic transmission or storage can be guaranteed to be completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or legal requirements.

When we make changes, we will update the effective date displayed at the top of this policy. Material changes may be communicated in additional ways when appropriate or required by law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or personal information associated with a Letters From Monday subscription, contact us at:

Letters From Monday
Email: support@lettersfrommonday.com
Website: lettersfrommonday.com