Refund, Replacement & Cancellation Policy

Effective Date: September 21, 2026

At Letters From Monday, we want each pen pal to have a positive experience receiving their mail. Because our subscription includes personalized physical mail that is prepared specifically for each recipient, our refund and replacement policies differ from those of a traditional retail store.

Subscription Cancellations

Monthly Subscriptions

Monthly subscriptions may be canceled at any time to prevent future renewals.

Your first payment is charged when you subscribe. After that, monthly subscriptions renew on the 17th of each month, beginning on the 17th of the following calendar month.

Customers may cancel directly through the customer subscription portal before their next renewal is processed. If you submit a cancellation request to us by email, please submit it by the 15th of the month to allow time for processing before the upcoming renewal.

Canceling a subscription stops future renewal charges. It does not automatically refund a payment that has already been processed.

Annual Subscriptions

Annual subscriptions are prepaid for 12 months of service and automatically renew annually unless canceled before the renewal date.

You may cancel an annual subscription at any time to prevent the next annual renewal. Canceling an annual subscription does not automatically refund the current prepaid subscription period.

Unless otherwise required by law, the subscription will remain active through the period already paid for.

Refunds

Because Letters From Monday prepares personalized physical mail for individual recipients, payments are generally non-refundable once the applicable mailing has been prepared or sent.

If you believe you were charged incorrectly, accidentally purchased the wrong subscription, or have another billing issue, please contact us as soon as possible at support@lettersfrommonday.com.

We will review refund requests individually. Nothing in this policy limits any refund or other rights you may have under applicable law.

Missing or Delayed Mail

Postal delivery times can vary.

Adventure letters are generally mailed around the 20th of the month for the following month. Please allow sufficient time for postal delivery.

If an expected adventure letter has not arrived by the last week of its intended month, contact us at support@lettersfrommonday.com so we can review the situation.

When appropriate, we may provide a replacement mailing at no additional charge.

Damaged or Incomplete Mail

If your Letters From Monday delivery arrives significantly damaged or is missing an expected item, please contact us at support@lettersfrommonday.com.

Please include enough information for us to identify the subscription and understand the issue. We may request a photograph of damaged materials when helpful.

When appropriate, we may replace the affected materials at no additional charge.

Incorrect Mailing Information

Customers are responsible for providing a complete and accurate mailing address for each recipient.

If a mailing cannot be delivered because the purchaser provided an incorrect or incomplete address, a free replacement or refund is not guaranteed.

If you notice an error in a recipient's mailing information, please contact us as soon as possible at support@lettersfrommonday.com.

If the mailing has not yet been prepared or sent, we will make reasonable efforts to update the information.

Returns

Letters From Monday subscription materials do not need to be physically returned to us.

Please do not mail letters, activities, stickers, photographs, or other subscription materials back to our mailing address unless we specifically ask you to do so.

Duplicate or Incorrect Charges

If you believe you were charged more than once for the same subscription or charged an incorrect amount, contact us at support@lettersfrommonday.com.

We will review the transaction and correct confirmed billing errors as appropriate.

How to Request Help

For cancellations, billing questions, missing or damaged mail, replacement requests, or refund questions, contact:

Letters From Monday
Email: support@lettersfrommonday.com
Website: lettersfrommonday.com

Please include the purchaser's name and email address associated with the subscription so we can locate it. Do not send full credit or debit card numbers by email.